DPR2299 - Team Leader Restaurant
Bollywood Parks™ Dubai

  • Contract Type: Full Time | Permanent
  • Function: Food and Beverage
  • Closing Date:
  • Location: Dubai, U.A.E.

Building Fun

Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at BOLLYWOOD PARKS™ Dubai.

Our team is at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.

With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Purpose:

To maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures. 

Communication:

Internal

  • Communicates effectively and work collaboratively with colleagues at Motiongate Dubai Parks and Dubai Parks and Resorts through face to face communication. Correspond effectively by emails with colleagues from Dubai Parks and Resorts, hold meetings with colleagues from Dubai Parks and Resorts.

 

External

  • Communicates effectively and work collaboratively with various external vendors and clients through face to face communication when requested by the management team.
  • Deliver exceptional customer service to all external guests visiting Motiongate Dubai Parks using face to face communication.

 

Main Duties:

  • Manage the daily operations in the restaurant.
  • Supervise the processes put in place for efficiency and make sure the desired results are achieved.
  • Motivate colleagues to achieve set targets for guest satisfaction and revenues.
  • Proactively identify problems that could hinder the operations and take required action plans.
  • Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.
  • Conduct appraisals for colleagues in the set time period.
  • To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.

 

  • Manage the daily operations in the restaurant.
  • Supervise the processes put in place for efficiency and make sure the desired results are achieved.
  • Motivate colleagues to achieve set targets for guest satisfaction and revenues.
  • Proactively identify problems that could hinder the operations and take required action plans.
  • Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.
  • Conduct appraisals for colleagues in the set time period.
  • To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.
  • To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.
  • To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.
  • To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.
  • To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.
  • To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.
  • To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.
  • Do daily duty rosters for the colleagues.
  • To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.
  • To adhere to all safety rules and regulations on the job.
  • Certification in Basic Food Hygiene Assessment level 1 required.
  • To carry out any other duties required as per management.
  • Follow Company wardrobe and grooming guidelines at all times
  • Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Health and Safety Duties:

  • Exercise the “duty of care”, i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.
  • Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own’s authority.
  • Practice due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in any modification, introduction of new process, machine and/or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently looked into prior to implementation or engagement.
  • Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOPS and thus it shall be everyone’s responsibility to know and understand thoroughly these systems and processes, execute properly and avoid short cuts.
  • Take ownership of own’s health and safety for the matters within one’s control or ability to influence, through leadership by example and ensure that the rest of the persons within one’s responsibility and influence, including contractors, follow through. 

 

  • Exercise the “duty of care”, i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.
  • Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own’s authority.
  • Practice due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in any modification, introduction of new process, machine and/or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently looked into prior to implementation or engagement.
  • Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOPS and thus it shall be everyone’s responsibility to know and understand thoroughly these systems and processes, execute properly and avoid short cuts.
  • Take ownership of own’s health and safety for the matters within one’s control or ability to influence, through leadership by example and ensure that the rest of the persons within one’s responsibility and influence, including contractors, follow through.
  • Be prudent by adhering to the laws, regulations, applicable standards and guidelines imposed by the governing authorities by, including but not limited to, possessing and updating the necessary professional and other business-related licenses, securing and renewing timely the permits and certificates, and getting medical clearances, sufficient training and appropriate qualifications required for the performance of work or job.
  • Follow strictly the rules and regulations set by the company to protect the lives and welfare of the persons involved in its business processes, including the protection of property and environment from damages and other forms of losses.
  • Prevent accidents / incidents to happen by promptly reporting the presence of hazards and risks, unsafe acts and unsafe conditions, and escalate issues and concerns at the work place to immediate superiors or to persons in authority who can assist in addressing with appropriate and timely actions thus preventing them to worsen, complicate or magnify into unmanageable huge proportions.
  • Report, investigate, cooperate and resolve incidences involving oneself and persons within own’s control and influence, timely and accurately.
  • Contribute to a healthy, illness-free work place by observing proper personal hygiene, high standard of cleanliness and observing consistent housekeeping as a part of one’s responsibility.
  • Report sickness / illnesses that occurred to oneself or to any person in the team, including those unsanitary and unhygienic conditions, that may potentially affect performance and productivity, safety and welfare while performing the work, spread or infect others and/or cause inconvenience to others and guests.
  • Participate in company activities with the objective of improving the readiness to emergencies, awareness to health, safety and environment and enhancing the work-life and employee welfare.

Qualifications:

Essential

  • High School Certificate.
  • Basic Food Hygiene Certification.
  • Cash handling experience using Point Of Sales Systems.

     

    Desirable

  • Bachelor’s degree in relevant field or degree in hospitality or hotel management

Experience:

Essential

  • One year of experience in a similar role.

     

    Desirable

  • Cash handling experience of AED dirham and foreign currencies

Skills:

Essential

  • Fluent in speaking English
  • Excellent customer service skills
  • Cash Handling skills
  • Basic Computer skills

     

    Desirable

  • Good Team Player

Ability to speak additional languages

 

Requirements:

  • Flexible working hours
  • Physically fit and able to work outside in hot climates
  • Must strictly adhere to all HR policies and procedures at all times
  • To perform other duties that management may from time to time reasonably require

By applying to this vacancy, you agree to our Terms & Conditions.